AI-native customer support

How Templify automated nearly half of customer support and cut tooling costs by 89%.

Templify.ai is a video editing and content creation platform. As demand grew, peak-period support volume started eating into the team's time and operating margin. Agoura built and deployed a continuously learning AI support agent, fully integrated with subscription workflows, to fix it.

48%Tickets fully automated

89%Support tooling cost reduction

5,900%Faster customer response

The Problem

Support couldn't keep up with growth.

Customer support requests were creating operational bottlenecks during peak usage periods, especially on weekends, when response times slowed significantly.

The team faced a growing ticket backlog, slow resolution, rising operating costs, manual subscription management, and an inconsistent customer experience during high-traffic windows.

The Approach

A continuously learning AI support agent.

Agoura designed and deployed an AI agent trained on historical support tickets, product documentation, feature workflows, and platform knowledge, integrated directly into subscription management.

It resolves requests instantly, automates cancellations and plan changes, applies platform policies, coaches users on how to get more from the product, and escalates only true edge cases.

Results & ROI

What changed for Templify

48%+ of support requests resolved automatically, end to end.
89% reduction in operational cost tied to third-party support tooling.
~5,900% faster customer response - hours collapsed to minutes.
Ticket backlog eliminated, even through peak weekend traffic.
Reduced reliance on manual support staffing.
System keeps learning from new interactions and product updates.

Agoura helped us completely transform how we handle customer support. We automated nearly 50% of support requests, reduced operational costs by 89%, and lowered customer response times from hours to minutes - while creating a better overall user experience.

Yana Abazher, Founder, Templify.ai